Our 12-week front desk program instructs critical dental office management skills including training on popular dental software programs such as Dentrix and Eaglesoft, patient record management, dental terminology and procedures, interpreting dental radiography and financial management, patient balance and insurance coding and billing. You’ll earn certifications in HIPPA compliance, and receive resume support and career assistance to help you land a position in the industry.
Learn how to work with the most common dental softwares such as Dentrix, Eaglesoft, and OpenDental. Distinguish between restorative, preventive, and major procedures and learn how to transcribe clinical notes into billing codes.
Learn how to build a productive schedule using block scheduling, triage emergencies and manage cancellations. Work with real front desk scripts and active role plays to prepare you for customer interaction.
Learn how to differentiate PPO, HMO, Medicaid, and FFS plans and define deductible, maximum, co-pay, co-insurance, UCR, EOB as well as learn the differences between in-network and out-of-network insurance. Learn how to accurately chart patient’s insurance.
Learn how to present a treatment plan with confidence and empathy. Explain the difference between “need” and “want” in dentistry, and overcome common objections (cost, time, fear).
Learn how to enforce the practice’s financial policy (payment due at time of service). Calculate accurate patient estimates and manage over-the-counter (OTC) collections.
Learn how to apply HIPAA Privacy and Security Rules to front desk operations. Identify PHI (Protected Health Information) and understand OSHA basics for the administrative area to protect patients data.
